UpCentral | Fair Usage Policy

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Last updated October 15, 2023

Please note: Terms defined in capital letters within this Fair Use Policy reference definitions within the Terms of Service, accessible at [UpCentral.io/terms-of-service], of which this Fair Use Policy forms an integral part.

1. Text Message Allocation:

Unless otherwise specified on an Order Form, each user under a Customer's plan is allocated 3,000 text messages per calendar month. Initial month allocations are prorated based on the signup date. For clarity, a plan with five (5) users will have an aggregate limit of 15,000 text messages.

Exceptions:

Messages automated through Zapier or our API are billed separately per message.
International text messages are billed per message.
Intra-Account communications and messages to external UpCentral users are not subject to these limits.

Accounts sending over 3,000 messages daily are advised to register with phone carriers to prevent filtering, with any associated fees borne by the Accounts. UpCentral endeavors to notify Customers approaching or exceeding their allocated limits.

2. Voice Call Allocation:

Unless otherwise detailed on an Order Form, each user is granted 1,000 voice call minutes per calendar month, with the initial month prorated. A plan with five (5) users, for example, will have an aggregate limit of 5,000 minutes.

Exceptions:

International calls are billed per minute.
Communications within an Account or to external UpCentral users are exempt from this limit.
Intra-Account communications and messages to external UpCentral users are not subject to these limits.

Consistent overuse will result in additional charges by UpCentral, either at $0.01 per additional minute or the prevailing overage rate. UpCentral will, where feasible, notify Customers nearing or exceeding their allocated voice call minutes.

3. Device Restrictions:

Users are permitted to access the Service on one (1) desktop or laptop computer, and two (2) mobile devices. Exceeding this device count may lead to UpCentral transitioning the Customer's plan to one more suited to their device usage. In accordance with the Terms of Service, UpCentral retains the authority to modify, suspend, or terminate a Customer’s access to the Service.