Last updated: April 26, 2024
This Fair Usage Policy (“Policy”) is a binding component of the UpCentral Terms of Service (the “Agreement”) and applies to all users and Customers of UpCentral. By creating an account, accessing, or using our services, you acknowledge that you have read, understood, and agreed to this Policy in full.
The Unlimited Plan is designed for typical, day-to-day business communication by a single business entity. Usage that substantially exceeds what is considered normal or reasonable may be deemed excessive or abusive.
Such patterns are not considered fair use under any Unlimited Plan and may result in corrective action.
Unless explicitly stated in a signed Order Form, each active user license includes a maximum of 3,000 outbound SMS messages per calendar month, prorated in the first month based on account activation.
Important: Sending over 3,000 outbound messages per day may trigger a compliance review. UpCentral may restrict traffic or require registration with telecom carriers. Customers are responsible for any associated compliance fees.
Unless otherwise stated in a signed Order Form, each user license includes 1,000 outbound call minutes per month, prorated in the first month.
Note: Customers are solely responsible for monitoring and managing their own usage. UpCentral does not provide advance notifications when usage approaches or exceeds allocated voice call minutes. Any overage will be automatically billed at the prevailing rate, and continued use constitutes acceptance of these charges as part of the agreed service terms.
Each licensed user is allowed access on:
Using automated dialing systems, rotating devices, or call center setups to bypass limits is strictly prohibited. UpCentral may restrict access or adjust your plan to better match your usage.
UpCentral services are intended solely for standard business communications—not for mass marketing, unsolicited messaging, or high-volume automated usage.
If your usage violates this Policy, UpCentral may, at its sole discretion and without prior notice:
These actions help maintain fairness and service quality for all customers on our platform.
This Policy is legally binding as part of your agreement with UpCentral. By using our services, you agree to all billing, usage, and compliance provisions herein. No refunds will be granted for usage that violates this Policy.
All disputes will be handled in accordance with the UpCentral Terms of Service.
If your business requires higher or more flexible usage, our Pay-As-You-Go Plan may be better suited to your needs. For help selecting the right plan, contact us at [email protected] or reach out via live chat.