Last updated: April 26, 2024
This Fair Usage Policy (“Policy”) is a binding component of the UpCentral Terms of Service (the “Agreement”) and applies to all users and Customers of UpCentral. By creating an account, accessing, or using our services, you acknowledge that you have read, understood, and agreed to this Policy in full.
The Unlimited Plan is designed for typical, day-to-day business communication by a single business entity. Usage that substantially exceeds what is considered normal or reasonable may be deemed excessive or abusive.
Such patterns are not considered fair use under any Unlimited Plan and may result in corrective action.
By using our services, you agree to the following terms:
This plan is intended for regular business use, such as communicating with customers and internal teams. It is not allowed for high-volume activities, including but not limited to:
Accounts engaging in these activities will be automatically switched to the Pay-As-You-Go Plan without notice.
This plan has no usage limits and is suitable for high-volume needs, including cold calling, bulk texting, and outreach campaigns. Charges are based solely on actual usage.
All usage must comply with applicable laws and carrier regulations, including A2P 10DLC messaging rules and anti-spam requirements. Violations may result in suspension or termination of service.
Each licensed user is allowed access on:
Using automated dialing systems, rotating devices, or call center setups to bypass limits is strictly prohibited. UpCentral may restrict access or adjust your plan to better match your usage.
UpCentral services are intended solely for standard business communications—not for mass marketing, unsolicited messaging, or high-volume automated usage.
If your usage violates this Policy, UpCentral may, at its sole discretion and without prior notice:
These actions help maintain fairness and service quality for all customers on our platform.
This Policy is legally binding as part of your agreement with UpCentral. By using our services, you agree to all billing, usage, and compliance provisions herein. No refunds will be granted for usage that violates this Policy.
All disputes will be handled in accordance with the UpCentral Terms of Service.
If your business requires higher or more flexible usage, our Pay-As-You-Go Plan may be better suited to your needs. For help selecting the right plan, contact us at hello@upcentral.io or reach out via live chat.
