Overview
This Fair Usage Policy is a binding component of UpCentral's Terms of Service and applies to all users and customers of UpCentral. Our Fair Usage Policy ensures that our services remain reliable and high-quality for all customers by preventing excessive or abusive usage patterns.
What Is Considered Fair Use?
Fair use means using our services for regular business communication needs without engaging in activities that could negatively impact service quality for other users. The following restrictions apply to ensure fair use:
- No excessive outbound calls or text messages
- No use of automated, predictive, or robo-dialers
- Limited number of extensions, users, or devices per account
- No sharing access across multiple businesses or organizations
Unlimited Plan Usage Policy
Our Unlimited Plans are designed for regular business communication and are subject to the following fair use restrictions:
Prohibited Activities
- Cold calling: Systematic calling to prospects with no prior relationship
- Mass texting: Sending bulk messages to large groups
- Excessive call forwarding: Forwarding calls to external numbers excessively
- Auto-dialing: Using automated systems to place calls
- High-volume traffic: Generating unusually high call or message volumes
Usage Limits
While labeled "unlimited," these plans are intended for typical business use. We monitor usage patterns and may apply restrictions if usage exceeds normal business communication levels.
Pay-As-You-Go Plan
Our Pay-As-You-Go plans have no usage limits and are suitable for businesses with high-volume needs. You are charged based on actual usage, making this the appropriate choice for:
- Call centers
- Marketing campaigns
- High-volume sales operations
- Any business with above-average communication needs
Compliance Requirements
All users must comply with:
- Carrier regulations and guidelines
- A2P 10DLC messaging requirements
- Anti-spam regulations (CAN-SPAM, TCPA, etc.)
- Industry best practices for business communications
Device Access Policy
Each account is limited to:
- 1 desktop or laptop computer
- Up to 2 mobile devices (phones or tablets)
Automated device rotation or using scripts to bypass device limits is strictly prohibited and will result in immediate account suspension.
Enforcement and Monitoring
UpCentral reserves the right to:
- Monitor and audit account activity
- Apply overage charges for excessive usage
- Throttle or limit service during periods of excessive use
- Convert unlimited accounts to Pay-As-You-Go plans
- Suspend or terminate accounts violating this policy
Warning System
For first-time violations, we typically:
- Issue a warning via email
- Provide guidance on appropriate usage
- Offer alternative plan options if needed
Repeated violations or severe breaches may result in immediate action without warning.
Plan Recommendations
If you're unsure which plan suits your needs:
- Choose Unlimited Plans if: You have regular, predictable business communication needs
- Choose Pay-As-You-Go if: You have high-volume requirements or variable usage patterns
Legal Considerations
This Fair Usage Policy is legally binding. Violations may result in:
- Service suspension or termination
- Additional charges for excessive usage
- No refund for any prepaid services
Any disputes regarding fair usage will be handled according to the dispute resolution procedures outlined in our Terms of Service.
Contact Us
If you have questions about our Fair Usage Policy or need help selecting the right plan for your business, please contact us:
Email: hello@upcentral.io
We're happy to discuss your specific needs and recommend the most appropriate plan for your business.