This Acceptable Use Policy ("Policy") is part of our Legal Terms and should therefore be read alongside our main Legal Terms. If you do not agree with these Legal Terms, please refrain from using our Services. Your continued use of our Services implies acceptance of these Legal Terms.
Please carefully review this Policy which applies to any and all:
We are UpCentral ("Company," "we," "us," or "our") a company registered in Nevada, United States at, Las Vegas, NV 89166. We operate the website https://upcentral.io (the "Site"), as well as any other related products and services that refer or link to this Policy (collectively, the "Services").
The Fair Usage Policy, available at https://upcentral.io/fair-usage-policy, is hereby incorporated into and forms an integral part of these Terms of Service. By agreeing to these Terms, you also agree to comply with the Fair Usage Policy.
It is strictly prohibited to mislead recipients regarding the sender's identity or the origin of communications. This includes creating false caller IDs (e.g., spoofing), forging addresses or headers, or using any fraudulent technical measures to misrepresent the sender's identity or the source of messages.
Users must not harvest or collect information about third parties or end users without their explicit consent. Additionally, sending unsolicited bulk communications or spam through UpCentral's services is prohibited.
UpCentral's services must be used in a manner consistent with reasonable business practices. Excessive or unauthorized use that interferes with, disrupts, or harms UpCentral's systems, networks, or services is not allowed. This includes actions that inhibit normal operation or compromise service quality.
Attempting to bypass, exploit, disable, or defeat security mechanisms or compliance measures is strictly forbidden. This includes circumventing any limitations or restrictions put in place to protect the integrity of UpCentral's services and compliance with applicable laws.
Users may not intercept, monitor, decrypt, capture, modify, or redirect any communications or data transmitted through UpCentral's services for any unauthorized purpose.
Making unsolicited marketing calls is prohibited unless you have obtained explicit consent from the person receiving the call. UpCentral strictly enforces compliance with applicable laws and guidelines regarding telemarketing and consent-based communication.
UpCentral's services are intended for regular business use and are not designed for high-volume commercial messaging or call center operations. The following activities are prohibited:
When you use the Services you warrant that you will comply with this Policy and with all applicable laws.
You also acknowledge that you may not:
If you subscribe to our Services, you understand, acknowledge, and agree that you may not, except if expressly permitted:
UpCentral has no obligation to assist in or mediate any dispute between Customer representatives or between the Customer and any third party regarding the ownership or control of any Account or Account Data. All information within UpCentral's records regarding the ownership or control of an Account or Account Data, services ordered, and numbers assigned to an Account will be definitive and controlling for the purposes of administering the Account. In the event of any such dispute, UpCentral may take any course of action it deems appropriate based on the information available, which may include declining to take any action.
By using our services, you agree that UpCentral can access your Account and related data for any purpose. However, UpCentral has no obligation to access your Account, Account Data, or any Customer Content for any specific purposes beyond providing our services. Our services do not include investigation, review, verification, production, compilation, modification, or any similar services for any Account Data or Customer Content. Additionally, our services do not include the provision of any legal, accounting, or other professional services.
Messaging Policy. UpCentral.io treats all messaging transmitted via our Service as Application-to-Person ("A2P") messaging. All A2P messages originating from UpCentral.io are subject to this Messaging Policy. Customers are responsible for any person to whom they provide the ability to send messages through UpCentral.io.
Consent/Opt-in Requirements. Before sending the first message to each recipient, Customers must obtain consent from the recipient to communicate with them. Customers must clearly inform the recipient that they are agreeing to receive the types of messages the Customer plans to send. If the initial message is not sent to the recipient within a reasonable period after receiving consent, the Customer must reconfirm consent in the first message sent to that recipient. Consent is limited to the specific use or campaign for which the recipient has consented. Customers may not send additional messages about other uses or campaigns unless they have received consent from the recipient for those additional messages. Customers must keep a record of each consent, such as a copy of the document or form that the message recipient signed, or a timestamp of when the recipient completed a sign-up flow.
Identifying the Sender. Every message sent by Customers must clearly identify the sender as the party that obtained the consent/opt-in from the recipient, except in follow-up messages of an ongoing conversation.
Opt-out Requirements. The initial message sent to a recipient must include the following language: "Reply STOP to unsubscribe" or the equivalent using another standard opt-out keyword, such as STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. Customers must provide recipients with the ability to revoke consent at any time by replying with a standard opt-out keyword. When an individual opts out, Customers may deliver one final message to confirm that the opt-out has been processed, but any subsequent messages are prohibited.
Carrier Partnership and Compliance. UpCentral.io partners with Twilio as the underlying carrier for messaging and voice traffic. Therefore, UpCentral.io adheres to all of Twilio's acceptable use policies. Customers agree to abide by the rules set forth by Twilio, including but not limited to the forbidden message categories and use cases outlined in Twilio's policy. For more details, refer to Twilio's Forbidden Message Categories.
Calling credits have no cash value and cannot be exchanged, refunded, or withdrawn, even if your UpCentral account is closed.
Credits are non-transferable and can only be used by the account holder or authorized users within the same account. They cannot be sold, assigned, or shared with another user or account.
Any unused credits will roll over to the next billing period. However, additional or promotional credits may expire based on the terms outlined at the time of purchase.
UpCentral is not obligated to store your call logs, voicemails, faxes, emails, or other messages and provides storage as a convenience to you.
You acknowledge that UpCentral is not responsible or liable for the deletion or failure to store any communications, including call logs, voicemails, faxes, emails, and messages transmitted or maintained through our services.
Additionally, UpCentral may impose storage limits on the size and duration of stored communications. These limits may vary based on system capacity, service plans, or other operational requirements.
UpCentral reserves the right to add, remove, or modify features and functionalities within our services at our sole discretion. This may include reassignment of phone numbers if they become unavailable, as well as system updates, fixes, and enhancements.
While we strive to improve our platform, UpCentral is not obligated to provide access to future versions or new features beyond what is currently offered. Additionally, no third party is responsible for maintaining or supporting UpCentral services—ongoing support and maintenance are solely provided by UpCentral in accordance with our policies and applicable regulations.
By continuing to use UpCentral after any service modifications, you acknowledge and accept these changes as part of your ongoing use of our platform.
UpCentral provides basic customer support to assist you and your team with technical issues and questions regarding the use of our services. Our support team is available via live chat and email to help troubleshoot problems and guide you through service-related inquiries.
However, our basic support does not include:
For assistance, you can reach our support team through live chat or email at hello@upcentral.io. To maintain security, users requesting support may be required to verify their identity before accessing account-related assistance. The level of support available may also depend on the user’s account permissions.
UpCentral does not guarantee that third-party IP phones or other external devices will be fully compatible with our services. While some devices may work with UpCentral, we cannot ensure optimal performance, full feature support, or quality of service when using non-UpCentral-certified hardware.
For the best experience, we recommend using devices that are tested and supported by UpCentral. If you have questions about compatibility, feel free to reach out to our support team.
If your UpCentral account is terminated or canceled, any phone numbers associated with your account that have not been successfully ported to another provider will be permanently released and cannot be recovered. Similarly, canceling individual phone lines without prior porting will result in the irreversible loss of those numbers.
It is solely the customer’s responsibility to coordinate with a third-party provider to port out any numbers before canceling their UpCentral account or any specific phone lines. UpCentral is not responsible for any numbers lost due to cancellation or failure to complete the porting process before termination.
By continuing to use UpCentral services, you acknowledge and accept this policy.
You agree to defend, indemnify, and hold harmless UpCentral (including UpCentral's affiliates and representatives) from any expenses, liabilities, judgments, claims, or legal actions arising from or connected with your use of UpCentral's services. This includes attorney fees incurred by UpCentral for obtaining legal representation. UpCentral's entire liability and your exclusive remedy for damages due to performance or non-performance of UpCentral, regardless of the form of action, whether in contract or tort (including incidental damages such as loss of business profits, business interruption, loss of business information, and similar claims), shall be limited to a refund of the charges specifically related to the performance or non-performance. For any other claims or liabilities, including those arising from negligence or willful misconduct by UpCentral, UpCentral's liability shall not exceed $500 in total.
The consequences for violating our Policy will vary depending on the severity of the breach and the user's history on the Services, by way of example:
We may, in some cases, give you a warning, however, if your breach is serious or if you continue to breach our Legal Terms and this Policy, we have the right to suspend or terminate your access to and use of our Services and, if applicable, disable your account. We may also notify law enforcement or issue legal proceedings against you when we believe that there is a genuine risk to an individual or a threat to public safety.
We exclude our liability for all action we may take in response to any of your breaches of this Policy.
If you have any further questions or comments, you may contact us by:
Email: hello@upcentral.io
