UpCentral

Business Phone System

Answer every call with confidence

UpCentral gives your team a modern phone system—crystal‑clear calls, smart call routing, and admin controls that take minutes to set up. No hardware, no headaches. Just better conversations with your customers.

  • Local and toll‑free numbers
  • IVR and advanced routing
  • Call queues and ring groups
  • Voicemail to email (with transcription)
UpCentral Business Phone System UI

Trusted by growing service businesses

Advanced call routing in UpCentral

Route calls like a pro

Make sure every call reaches the right person, the first time. Build flexible call flows with business hours, IVR menus, fallback options, and VIP routing. Update rules in seconds—no IT ticket required.

  • IVR and dial‑by‑name directories
  • Business hours and after‑hours handling
  • Forward to mobile, desk lines, or teammates
  • Warm transfers and extensions

Never leave callers hanging

Auto‑distribute calls with intelligent queues and ring groups. Balance workloads, reduce wait times, and keep customers informed with hold music and queue position.

  • Skills‑based and round‑robin routing
  • SLA‑friendly overflow and voicemail fallback
  • Real‑time availability and agent status
Call queues in UpCentral
Voicemail with transcription in UpCentral

Voicemail that works for you

Every teammate gets a dedicated voicemail box. Get instant email alerts with transcripts so you can triage quickly—and listen on any device when you need the full context.

  • Voicemail‑to‑email with transcription
  • Shared inboxes for teams
  • Custom greetings and business hours

Built for how modern teams communicate

Powerful features that are simple to use—so your team can focus on customers, not complex tools.

Multi‑device support

Use your business number on mobile, tablet, and desktop.

Warm transfers

Transfer live calls to teammates without losing context.

Call recording

Automatic or on‑demand recording for training and quality.

Call forwarding

Forward to external numbers or personal devices securely.

Ring groups

Reduce wait times by ringing multiple teammates at once.

Business hours

Route differently after hours and on holidays.

1

Pick your number(s)

Choose local or toll‑free numbers and invite your team.

2

Set up routing

Create IVR menus, business hours, queues, and ring groups.

3

Start calling

Call from any device and manage everything in one place.

Give your customers a better calling experience

Set up your business phone system in minutes. No hardware. No headaches.