Business Phone System
Answer every call with confidence
UpCentral gives your team a modern phone system—crystal‑clear calls, smart call routing, and admin controls that take minutes to set up. No hardware, no headaches. Just better conversations with your customers.
- Local and toll‑free numbers
- IVR and advanced routing
- Call queues and ring groups
- Voicemail to email (with transcription)
Trusted by growing service businesses
Route calls like a pro
Make sure every call reaches the right person, the first time. Build flexible call flows with business hours, IVR menus, fallback options, and VIP routing. Update rules in seconds—no IT ticket required.
- IVR and dial‑by‑name directories
- Business hours and after‑hours handling
- Forward to mobile, desk lines, or teammates
- Warm transfers and extensions
Never leave callers hanging
Auto‑distribute calls with intelligent queues and ring groups. Balance workloads, reduce wait times, and keep customers informed with hold music and queue position.
- Skills‑based and round‑robin routing
- SLA‑friendly overflow and voicemail fallback
- Real‑time availability and agent status
Voicemail that works for you
Every teammate gets a dedicated voicemail box. Get instant email alerts with transcripts so you can triage quickly—and listen on any device when you need the full context.
- Voicemail‑to‑email with transcription
- Shared inboxes for teams
- Custom greetings and business hours
Built for how modern teams communicate
Powerful features that are simple to use—so your team can focus on customers, not complex tools.
Multi‑device support
Use your business number on mobile, tablet, and desktop.
Warm transfers
Transfer live calls to teammates without losing context.
Call recording
Automatic or on‑demand recording for training and quality.
Call forwarding
Forward to external numbers or personal devices securely.
Ring groups
Reduce wait times by ringing multiple teammates at once.
Business hours
Route differently after hours and on holidays.
Pick your number(s)
Choose local or toll‑free numbers and invite your team.
Set up routing
Create IVR menus, business hours, queues, and ring groups.
Start calling
Call from any device and manage everything in one place.
Give your customers a better calling experience
Set up your business phone system in minutes. No hardware. No headaches.