At UpCentral, we are committed to providing high-quality, reliable business communication services. We understand that trying out a new service can come with uncertainty, which is why we offer a 7-day money-back guarantee on your first purchase with us—giving you peace of mind to evaluate our platform risk-free.

If, for any reason, you are not satisfied with our product or service, you may request a full refund within 7 calendar days from the date of your initial purchase.

However, to protect the integrity of this policy and prevent abuse, the following conditions apply:

Eligibility Requirements for the 7-Day Money-Back Guarantee:

• This guarantee is strictly limited to new customers—defined as individuals or businesses who have never previously registered or held an account with UpCentral.
• If we determine that you, or any party affiliated with you, have previously used our services under any account—even if under a different email address, name, or business entity—but are connected through the same IP address, payment method, device, or browser fingerprint, you will be automatically disqualified from the money-back guarantee.
• Any attempt to bypass these restrictions by using alternate credentials, virtual cards, VPNs, or proxies will be considered intentional abuse and may result in permanent suspension of all related accounts without refund.
• We reserve the right to deny any refund request at our sole discretion if we believe that the sign-up was not made in good faith or violates the spirit of the money-back policy.

This policy is designed to safeguard our business from fraudulent activity and protect the sustainability of our services for legitimate customers.

By signing up through UpCentral.io, you acknowledge and agree that eligibility for the 7-day money-back guarantee is subject to verification and approval by UpCentral. All refund determinations made by our team are final.

If you are uncertain about your eligibility, we strongly recommend contacting us in advance at hello@upcentral.io.

Monthly Plan

After the 7-day money-back guarantee have passed, and you enter into a monthly plan with UpCentral, your account will automatically renew each month. You may cancel your plan at any time by contacting UpCentral at hello@upcentral.io. After cancelling, you will not be entitled to a refund of any unused portions of prepaid charges but you will continue to have access to UpCentral's services until your account cancellation date which is the last day of your service.

Annual Plan

After the 7-day money-back guarantee have passed, and you enter into an annual plan with UpCentral, you may still cancel your subscription during the first fourteen (14) days of the plan for a prorated refund (the “14-Day Cancellation Period”). If, after the first fourteen (14) days from when you first sign up, and you cancel prior to the end of the one-year period, you will not be entitled to any refunds of prepaid charges, including without limitation the one year of service for which you prepaid at sign-up. You will continue to have access to UpCentral's services until your account cancellation date which is the last day of your service; otherwise, your plan will auto-renew each year.

If at any time you do not wish for your account to renew, please contact UpCentral at hello@upcentral.io at least thirty (30) days prior to the date of renewal. For the avoidance of doubt, there is no 14-Day Cancellation Period during renewal years.

If you enter into a contractual plan with UpCentral, your ability to cancel your plan and terms of renewal will be governed by your contract. Please consult your contract or contact us at hello@upcentral.io for more details.

Pay-As-You-Go Plan

Top-up credit is non-refundable, non-transferable, and non-sharable.

If you cancel your account or have unused credit, it will not be refunded.

Additional Phone Numbers

Any additional phone numbers purchased at any time are non-refundable. UpCentral provides one phone number with each base plan, and multiple numbers are not required to evaluate the quality or fit of our service. Therefore, purchases of extra numbers fall outside the scope of the 7-day money-back guarantee and are not eligible for a refund under any circumstances.

A2P Registration Fees

The $19 A2P registration fee is strictly non-refundable under any circumstances, as it is a direct charge from our carrier.

This applies even if you cancel within the 7-day money-back guarantee period.

Once payment is made, it cannot be canceled, reversed, or refunded—regardless of:

• The outcome of your registration.
• Whether the registration is successful or unsuccessful.
• If you decide not to proceed with the registration after payment.

By clicking "Create", you acknowledge and agree to these terms.

Phone Number Porting Fees

The $15 porting fee is non-refundable once you agree to proceed. If you choose to cancel your port request, this fee will not be refunded.

Violation of Terms of Service

If your account is found to be in violation of our Terms of Service, your subscription will be terminated without a refund.

Please note: We do not make exceptions for customers who have violated our Terms of Service.