We strive to provide the business communication for your business and your satisfaction is important to us. If for some reason you are not satisfied with our product and services, we will return your money within 7 days after your purchase, risk-free.
After the 7-day money-back guarantee have passed, and you enter into a monthly plan with UpCentral, your account will automatically renew each month. You may cancel your plan at any time by contacting UpCentral at [email protected]. After cancelling, you will not be entitled to a refund of any unused portions of prepaid charges but you will continue to have access to UpCentral's services until your account cancellation date which is the last day of your service.
After the 7-day money-back guarantee have passed, and you enter into an annual plan with UpCentral, you may still cancel your subscription during the first fourteen (14) days of the plan for a prorated refund (the “14-Day Cancellation Period”). If, after the first fourteen (14) days from when you first sign up, and you cancel prior to the end of the one-year period, you will not be entitled to any refunds of prepaid charges, including without limitation the one year of service for which you prepaid at sign-up. You will continue to have access to UpCentral's services until your account cancellation date which is the last day of your service; otherwise, your plan will auto-renew each year.
If at any time you do not wish for your account to renew, please contact UpCentral at [email protected] at least thirty (30) days prior to the date of renewal. For the avoidance of doubt, there is no 14-Day Cancellation Period during renewal years.
If you enter into a contractual plan with UpCentral, your ability to cancel your plan and terms of renewal will be governed by your contract. Please consult your contract or contact us at [email protected] for more details.
Top-up credit is non-refundable, non-transferable, and non-sharable.
If you cancel your account or have unused credit, it will not be refunded.
The $19 A2P registration fee is strictly non-refundable under any circumstances, as it is a direct charge from our carrier.
This applies even if you cancel within the 7-day money-back guarantee period.
Once payment is made, it cannot be canceled, reversed, or refunded—regardless of:
By clicking "Create", you acknowledge and agree to these terms.
The $15 porting fee is non-refundable once you agree to proceed. If you choose to cancel your port request, this fee will not be refunded.
If your account is found to be in violation of our Terms of Service, your subscription will be terminated without a refund.
Please note: We do not make exceptions for customers who have violated our Terms of Service.
