Introduction
UpCentral ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and applications.
Key Points
- Personal Information: We collect personal information that you provide when you visit, use, or navigate our services
- Sensitive Information: We do not process sensitive personal information
- Third-Party Information: We do not receive information from third parties
- Your Rights: You have rights regarding your personal information, including access, correction, and deletion
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide when registering for our services, expressing interest in our products, or contacting us. This includes:
- Names (first and last name)
- Phone numbers
- Email addresses
- Mailing addresses
- Job titles
- Usernames and passwords
- Billing and payment information
- Business information
Information Automatically Collected
When you visit, use, or navigate our services, we automatically collect certain information about your device and usage:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, clicks, navigation paths
- Location Data: General location based on IP address
- Log Data: Server logs recording your interactions with our services
How We Use Your Information
We use your personal information for the following purposes:
- Account Management: Create and manage your account, provide customer support
- Service Delivery: Provide the services you requested, process transactions
- Communications: Send administrative information, updates, and marketing materials (with consent)
- Improvements: Analyze usage to improve our services and develop new features
- Security: Protect against fraud, unauthorized access, and other security issues
- Legal Compliance: Comply with legal obligations and enforce our terms
Information Sharing and Disclosure
We may share your information in the following situations:
- Service Providers: With third-party vendors who perform services on our behalf
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Legal Requirements: When required by law or to protect rights and safety
- With Your Consent: When you explicitly agree to sharing for specific purposes
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Restriction: Request restriction of processing
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw previously given consent
Exercising Your Rights
To exercise any of these rights, please contact us at hello@upcentral.io. We will respond to your request within the timeframe required by applicable law.
Marketing Communications
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Replying STOP to text messages
- Contacting us directly at hello@upcentral.io
Note that you cannot opt out of non-marketing communications, such as account notifications and service updates.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer needed, we will securely delete or anonymize it according to our data retention policies.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to protect your information in accordance with this Privacy Policy.
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on our website
- Updating the "Last Updated" date
- Sending you an email notification (for material changes)
Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
UpCentral
Email: hello@upcentral.io
Address: 7181 N. Hualapai Way, Suite 130 - 884
Las Vegas, NV 89166
United States
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information we collect
- Request deletion of your personal information
- Opt-out of the sale of personal information (we do not sell personal information)
- Non-discrimination for exercising your rights
To exercise these rights, contact us at hello@upcentral.io.