How to Port Your UpCentral Number to Another Provider

Information Needed to Initiate a Port-Out Request

To start the process of transferring your UpCentral number to a new provider, ensure you have the following details ready:

• The phone number(s) you want to port out
• The email address associated with your UpCentral account
• Your name
• The name of the carrier you're transferring your number to
• Your reason for porting out

Follow these steps to initiate and complete your number port-out request:

1. Request a Port-Out PIN and Customer Service Record (CSR) – Contact our support team by emailing support@upcentral.io or reaching out via live chat to request your Port-Out PIN and Customer Service Record (CSR).
2. Receive Porting Details – Once we verify your request, we will send you the information your new carrier requires within 24 hours. Most carriers will ask you to complete a Letter of Authorization (LOA).
3. Coordinate with Your New Carrier – Contact your new provider and follow their process for submitting the port request.
4. Port Completion – Your new carrier will inform you of your scheduled port date. On that date, your number will be transferred from UpCentral to the new carrier.

The entire process typically takes 1 day to 2 weeks, depending on your new provider. Your UpCentral and phone number must remain active on UpCentral until the transfer is complete, ensuring no service disruption.